Terms and Conditions Policy

SECTION I

General

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Company Overview: Epicured is a healthcare company dedicated to addressing chronic disease by translating scientific research into high quality, accessible nutrition solutions delivered fresh nationwide. With a mission to improve health outcomes and reduce healthcare costs, Epicured brings the clinical and culinary worlds together, combining the knowledge of Michelin-star chefs and registered dietitians with the expertise of medical professionals. With this multidisciplinary team, Epicured develops “food is medicine”, also known as medically tailored meals (MTM), that are ready-to-eat, therapeutically tailored, and culturally sensitive.

Epicured owns and operates websites, online and SMS texting platforms, and other services that link to this Privacy Policy and Terms of Use (collectively, the "Services"). Epicured is referred to as "We," "Us," or "Our." The words "You", "Your", “Me” refers to any visitor or user of the Services.

By submitting an enrollment form or confirming preferences on phone, clicking on a “Complete order” button, or accessing or using the Services, you consent and agree to:

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• Receive email messages, standard text messages, and secure chat messages related to your health condition and Services offered to you. You agree to receive email and standard texts to your device, and messages which are encrypted and sent via secure chat, accessible to you from a password-protected website. We will not send in standard text messages your “protected health information” (PHI) as defined by the federal Health Insurance Portability and Accountability Act of 1996, the Health Information Technology for Economic and Clinical Health Act and their implementing regulations as amended from time to time (collectively, “HIPPA”), but secure chat messages are permitted to contain PHI. You acknowledge that standard texts messages are not encrypted and not considered a secure technology, and that any unencrypted email or standard text messages that you send or receive could indicate personal information and possibly the nature of your condition and may be intercepted or viewed by other people who have access to your mobile device.

• You are responsible for letting us know if your mobile device, phone number, email, or contact information changes. Failure to update us about a change to your mobile device, number, or email could result in personal information being viewed by an unintended third party, for which we will not be liable. You also are responsible for securing and safeguarding your self-generated personal identification number (PIN) and security question responses through which you set up access to secure chat messages, and you agree that you will not share or allow anyone else to know or use your access credentials, and to notify us immediately if you believe that your credentials may have been compromised. Failure to do so may result in exposure of your PHI.

• We are not liable for delayed or undelivered messages. Message and data rates may apply, for which you are responsible. You may text “STOP” to cancel messaging and “HELP” for assistance. Text messages will be sent to your mobile number using an automatic dialing system. Text messaging may not be available via all carriers.

• Certain situations outside of our control may impact your ability to receive text, email, or chat messages from us in a timely manner or fail to reach you at all. These situations include but are not limited to mobile signal issues; carrier and Internet transmission issues; or interference from terrain, buildings, or another impediment. We are not liable for any losses arising from a message that is delayed or not delivered to you.

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You also agree to follow the following meal ordering and cancellation terms:

• Order Deadlines -

  • ​Orders received before 11pm Eastern Time on Thursday will be processed and shipped within 4-5 business days. Orders received between 11pm Eastern Time on Thursdays and 5pm Eastern Time on the subsequent Monday will be processed and shipped within 3-4 business days. Orders will arrive within 1-2 calendar days of shipping, including weekends. Deliveries will not be made on federally-recognized holidays. Processing deadlines may change depending upon the unique therapeutic considerations of each order.

• Order Changes –

  • Submit changes to weekly meal orders by contacting Epicured Customer Support using the information below. If your cancellation request is submitted after the Order Deadline, your recurring meal order will be shipped, and the cancellation will not take effect until the following order cycle.

• Order Substitutes -

  •  Accept that sometimes substitute meals for your selected meals may be provided. Sometimes your selected meals may not be available or other circumstances require us to substitute items in your order.

• Retail or “Self-Pay” Purchases - 

  • ​– Agree to pay for retail, or “self-pay” meals not covered by your authorized meal benefits from state, by credit card, debit card, or EBT. If you make changes to your order after the order deadline, the change will take effect in the following billing cycle. If you pay by credit card, you will be bound to the terms of the agreement with the credit card issuer. If the credit card or debit card information provided by you is invalid, or the charge or debit is otherwise declined for any reason, the order will be canceled.

• Refund Policy for meals purchased Retail or “Self-Pay” - 

  • ​Refunds will be made at the discretion of Epicured and will be in the form of a replacement or additional shipment. Monetary refunds are not made for meals placed through a health plan benefit nor for retail purchase. Submissions for refunds due to shipment issues will not be honored by Epicured and must be addressed through the shipping carrier.

• All actions made under your account are your responsibility and by placing an order through Epicured, you agree to be personally liable for any additional charges placed through your account.

• Sales tax may be applied to your order based on your local and state laws.

• Delivery Information -

  • ​Provide a physical, residential address to receive your meal orders, and keep your delivery address and contact information current. Orders are not shipped to PO boxes or commercial addresses.